top of page

IT: Technical Support

The objective of this course is to build a foundational entry into the field of Computer Science and information technology. 


   * Characteristicts of LAN Networks

   * Network Topologies

   * Network Operating System

   * Data Transmission

   * Network Security 

   * Internet Addressing 

The System Unit: 

   *Unit Case

   * Features of the front panel

   * Power supply 

   * System boards

   * Microprocessors

   * Memory Units, Chipsets

   * Configuration settings


1. Explain the principles of computer networks

2. Apply problem solving strategies

3. Comply with service levels

4. Explain Computer Architecture concepts

5. Explain how data is stored on systems

6. The use of computer Technology in the working environment 

7. Resolve computer problems

8. Demonstrate knowledge of basic concepts of telecommunication 

9. Apply the principles of supporting users of local area networks

10. Describe Computer Cabling

11. Install a local area network

SAQA ID: 78964 - Technical Support

* NQF Level: 4    * 163 Credits   *1 Year

Further Education and Training Certificate

IT: System Development 

The objective of this course is to enhance readiness and provide entry into the areas of Systems Development at NQF level 5. It prepares learners for entry into the workplace or as undergraduate study in the Systems Development areas covered, providing them with the necessary knowledge needed for further study in the fields of Information Technology and Computer Sciences at Higher Education level.

1. Effective Communication is demonstrated

2. An understanding of different types of computer systems and the use of computer technology in business is demonstrated, being able to:

  • Describe the different computer systems and associated hardware and network configurations

  • Describe the staffing and the operations, development and control activities in a modern computing environment

  • Demonstrate an understanding of the social and economic implications of the use of computers

3. Demonstrated by being able to:

  • Applying logical problem solving and error detection techniques

  • Demonstrate how search and sort techniques are used in computer programs

  • Design computer system inputs and outputs


4. Demonstrated by being able to:

  • Demonstrate an understanding of estimating an development unit of work, and the implications of late delivery

  • Apply information gathering techniques for computer systems development

  • Working effectively as a team member within a development environment, taking part in team activities and understanding different roles within different support teams

  • Conduct a technical practitioners meeting

  • Conduct oneself professionally in business based on a set of professional ethics and values regarding the Information Technology discipline 


5. Demonstrated by:

  • Identifying and recommending appropriate IT solutions to business problems 


6. Demonstrated by:

  • Developing a complete program to meet given business specifications

  • Write a computer program using a chosen computer programming language

  • Creating database access for a computer application, using structured query language

  • Test a computer program against given specifications

  • Create documentation for a computer program 


SAQA ID: 48872 - System Development 

* NQF Level: 5    * 131 Credits   *1 Year

National Certificate

Banking Details:


Account No: 62611206005

Branch code: 252 245

bottom of page