Call Centre Operations

The term 'call center operations' consists of many aspects. But essentially this term refers to all of the daily activities and processes that go into ensuring a call center is efficient. A call center is an office used for the purpose of receiving and transmitting a large volume of requests by telephone.

* Service Level Agreements

* Meet and Maintain Service Levels

* Inbound Call Centre

* Outbound Call Centre

* Computer Operating Systems

* Time Management

* Quality Assurane

* Customer Care

* Customer Complaints

* Solving customer Complaints

* Communicating with Stakeholders

SAQA ID: 10313 & 252210

Banking Details:

FNB

Account No: 62611206005

Branch code: 252 245

Call 012 384 2789 for more info on our call centre special offer or email 

bct786@telkomsa.net

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